Transform your call center operations with
Voice Functions™️
Enhance every call with intelligent interactions
- Hi, I'd like to check the status of my order.
- Sure, I can help with that. Could you please provide your order number?
- Yes, it's 123456.
- Thank you. I'm retrieving the status of your order now.
- callOrderStatusAPI (orderNumber: 123456)
- Your order is currently being processed and is expected to be shipped out by tomorrow.
- Thanks! Can you confirm the delivery address?
- Certainly. Please hold on while I fetch the address details
- callOrderAddressAPI (orderNumber: 123456)
- The delivery address we have on file is in Elm Street, Springfield. Is that correct?
- Yes, that's correct. Thank you for your help!
- You're welcome! Is there anything else I can help you with today?
- No, that's all. Have a great day!
- Thank you for calling. Have a wonderful day!
So, you're replacing humans?
We're not replacing humans; we're enhancing their abilities.
Voice Functions by Superlinear augments your workforce, freeing employees to focus on complex inquiries, relationship building, and personalized service. Our AI phone agent handles repetitive calls, allowing your team to deliver exceptional customer experiences.
Your best agents can now focus on meaningful interactions, making each customer feel valued. This boosts efficiency and ensures every customer interaction is handled with care, leading to more satisfied and loyal customers.
Human in the Loop Control
Monitor AI conversations in real time. Ensure smooth interactions by overseeing AI performance.
✔ Increased reliability.
AI to Human Transfer
Transfer calls to human operators manually, automatically, or upon caller request. Seamless transitions for complex queries.
✔ Enhanced customer experience.
Customer Database and CRM Integration
Integrates with customer databases and CRM. Provides immediate context for each call.
✔ Personalized service.
Self-Monitoring Call Sentiment
Automatically assesses call sentiment. Adjusts responses based on caller mood.
✔ Improved customer satisfaction.
Live Listen-In Monitoring
Listen to live calls in progress. Intervene when necessary for quality assurance.
✔ Better oversight.
AI Node Editor
Control complex workflows with ease. Customize AI processes for specific needs.
✔ Tailored solutions
Adjustable AI Voice and Personality
Customize AI voice and personality. Match the tone to your brand and audience.
✔ Brand consistency.
FAQ
How does Voice Functions by Superlinear integrate with my existing systems?
Voice Functions by Superlinear seamlessly integrates with your existing systems through our robust API. Whether it's your CRM, scheduling software, or inventory management system, our AI phone agent can access and utilize your data to provide accurate and real-time responses. Our integration process is straightforward and supported by detailed documentation and expert technical support.
What specific tasks can the AI phone agent handle?
Our AI phone agent can handle a wide range of tasks, including booking appointments, checking the status of orders and packages, answering frequently asked questions, routing calls to the appropriate departments, and more. It’s designed to streamline your customer service operations and enhance the overall customer experience.
How secure is the data handled by Voice Functions?
Security is a top priority for us. Voice Functions by Superlinear employs advanced encryption protocols and adheres to industry standards for data protection. We ensure that all customer interactions and data are handled with the highest level of confidentiality and integrity.
Can Voice Functions be customized for my specific business needs?
Absolutely. Voice Functions is highly customizable to meet the unique needs of your business. From tailoring the AI’s responses to integrating with niche software, our solution is designed to adapt to your requirements. Our team works closely with you to ensure the AI phone agent aligns perfectly with your business processes and customer service goals.
What kind of support can I expect after implementing Voice Functions?
We provide comprehensive support to ensure your success with Voice Functions. Our support includes 24/7 technical assistance, ongoing training for your team, and regular updates to keep the system running smoothly. Additionally, we offer a dedicated account manager to help you optimize the AI phone agent’s performance and get the most out of your investment.
Get in touch
Experience our service firsthand by giving us a call. See how Voice Functions can transform your customer interactions and elevate your business.